Customer Support

Customer Support

Need help with an order or the ride to your doorstep? We’ve got you.

Email: dustprophetmoto@gmail.com

Hours: Mon–Fri, 9am–5pm (Arizona time)

Typical response time: 1–2 business days

Order Help

Track My Order

Have your order number and email ready. If you checked out as a guest, use the same email.

  • Status meanings: Processing (we’re packing), Shipped (carrier has it), Delivered (check mailbox/porch).

  • Didn’t get a confirmation email? Check spam or email us and we’ll resend it.

Change or Cancel an Order

We move fast. If you need to update your shipping address, size, or cancel:

  • Email dustprophetmoto@gmail.com with the subject URGENT: Order Change and include your order #.

  • If the order has already shipped, we’ll help with an exchange or return once it arrives.

Missing, Wrong, or Damaged Items

We’re on it.

  • Missing item: Sometimes items ship separately—check your tracking emails. If not found, email us.

  • Wrong item/size received: Email a quick photo and your order #.

  • Damaged on arrival: Email photos of the packaging and item within 7 days of delivery.

Shipping and Delivery

  • Where we ship: USA (domestic) for now.

  • Carriers: We use the best-rated service per package (e.g., USPS/UPS).

  • Processing time: Usually 1–3 business days.

  • Transit time: Typically 2–6 business days depending on your location.

  • Shipping fees: Calculated at checkout based on weight/zone.

  • Tracking: Emailed automatically when your label is created.

Delays & Lost Packages

  • Weather and carrier backlogs can add time. If your tracking hasn’t updated in 7 days, email us and we’ll open a trace.

  • Marked Delivered but not found? Check neighbors, mailbox, parcel lockers, and wait 24 hours. Still missing? Email us.

Returns and Exchanges

We want you stoked on your gear.

Eligibility: Unworn, unwashed, tags attached, and in original condition.
Window: Initiate within 30 days of delivery.

Exchanges

  • Exchanges are welcome; customer covers return shipping to us.

  • Once received and inspected, we ship your replacement. If the requested size/color is sold out, we’ll offer alternatives or a refund to your original payment method.

Returns for Refund

  • Customer covers return shipping.

  • Refunds are issued to the original payment method after inspection (allow 3–7 business days once processed).

How to Start

Email dustprophetmoto@gmail.com with:

  • Order #

  • Item(s) and reason

  • Exchange size/color (if applicable)

We’ll reply with return instructions and the return address.

Note: Final sale items (if marked), worn/washed items, or items with odors/damage aren’t eligible.

Sizing and Product Care

Sizing

Most tees run true to size. If you prefer a looser fit, consider sizing up.
Need personalized advice? Tell us your height/weight/fit preference and we’ll guide you.

Care

  • Turn garments inside out

  • Cold wash, gentle cycle

  • Hang dry (recommended) or tumble low

  • Don’t iron directly on prints

Payments, Discounts and Taxes

  • We accept major cards and Shop Pay/Apple Pay/Google Pay (as supported by Shopify).

  • Only one discount code per order.

  • Sales tax is calculated based on your shipping address (Arizona TPT will apply when applicable).

Defective or Product Issues

We stand behind the gear.

  • If you discover a manufacturing defect within 30 days, email photos and your order #.

  • We’ll repair, replace, or refund at our discretion after reviewing the issue.

Community, Events, and The Collective

We sometimes announce rides, meetups, and cookouts on our social pages and email list.

  • Follow us on Instagram and Facebook: @DustProphetMoto

  • Wearing DPM gear at community ride-outs may unlock perks (like free food or stickers) when noted in the event post.

Note: Any on-trail activity is voluntary and at your own risk. Always ride safe, respect local laws, and pack out what you pack in.

Preorders and Out of Stock

  • Preorders: Estimated ship windows will be shown on the product page. If timelines change, we’ll email you.

  • Restocks: Hit “Notify Me” on the product page (when available) or join our email list.

Accessibility

We aim to make our site usable for all riders. If you have trouble using any part of the website, email dustprophetmoto@gmail.com with “Accessibility” in the subject and we’ll help directly.

Contact Us

If your message is urgent (address change, order cancel), put URGENT in the subject line with your order #.